Because every piece is personalised and made to order, engraved items can't be returned or refunded unless they arrive faulty, damaged, or not as ordered — in which case we'll always put it right with a replacement or refund.

Personalised items are non-returnable

Personalised, engraved, made-to-order items are non-returnable and are exempt from the usual 14-day right to cancel — they're made uniquely for you and can't be resold.

If something's wrong

If your item arrives faulty, damaged, or not as ordered, we'll always put it right with a replacement or a full refund.

[Owner to provide final copy] — how to report a fault, what to include (photos, order number), and how long customers have to get in touch.

Refund timescales

[Owner to provide final copy] — how refunds are issued and how long they take to reach the customer.